Effective Date: April 2025
Welcome to Flyl.ai (the “Website”), operated by Beam GmbH, located at Kollwitzstraße 64, 10435 Berlin, Germany. At Flyl.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flylai.app (the “Site”), and interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data.
Flyl.ai is a platform that enables seamless luggage mobility for travelers, offering a range of pickup, transport, and delivery services. Our services are provided by:
Beam GmbH
Kollwitzstraße 64, 10435 Berlin, Germany
Phone: +49 30 5490 7661
General Privacy Contact: help@flylai.app
Data Protection Officer (GPO): GPO@flylai.app
We collect and process the following categories of personal data:
a. Information You Provide Directly:
- Full name
- Email address
- Phone number
- Home or pickup address
- Payment details (processed via third-party providers)
- Travel itinerary details (flight info, drop-off and pickup times)
b. Information We Collect Automatically:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Device identifiers
- Location data (if permission is granted)
- Usage patterns through cookies and analytics
c. Special Category Data:
We do not intentionally collect any special categories of data (e.g., health, biometric data).
We process your personal data for the following purposes:
- To provide our luggage logistics services
- To confirm, track, and manage bookings
- To communicate with you about your service or support request
- To send notifications, receipts, and updates
- To improve the functionality and user experience of our website and services
- To prevent fraud, protect our rights, and ensure compliance with legal obligations
- To analyze aggregate usage statistics via cookies and third-party tools like Google Analytics
Under the GDPR, we rely on the following legal bases to process your personal data:
- Contractual necessity: When processing is required to deliver our service to you
- Legitimate interest: For analytics, security, and service improvement
- Consent: For cookies, marketing communications, and geolocation data
- Legal obligation: Where required by law (e.g., tax reporting, fraud detection)
We use cookies and similar technologies to collect data about how you interact with our website. Cookies help us:
- Store your preferences
- Understand how you use our services
- Personalize your experience
- Improve site performance
You can manage your cookie preferences through your browser settings or our cookie banner/settings panel.
We do not sell your personal data. However, we may share data with:
- Service providers (e.g., payment processors, logistics companies, hosting providers)
- Business partners (e.g., airports, travel platforms, or carriers as needed to fulfill service)
- Regulatory or legal authorities, when required by law
- Analytics and tracking services, such as Google Analytics, subject to standard safeguards
All third parties are contractually bound to protect your data and use it only as instructed.
We retain your personal data only as long as necessary for the purposes outlined in this policy, including:
- For as long as your account is active or a service is ongoing
- For legal, tax, or regulatory requirements
- For fraud prevention or legal defense for up to 6 years
After the applicable retention period, your data will be securely deleted or anonymized.
You have the following rights regarding your personal data:
- Right of access – Request a copy of your personal data
- Right to rectification – Correct inaccurate or incomplete data
- Right to erasure – Request deletion of your personal data (“right to be forgotten”)
- Right to restriction – Limit how we use your data
- Right to data portability – Receive your data in a portable format
- Right to object – Object to data processing in certain circumstances
- Right to withdraw consent – Withdraw any previously given consent
To exercise any of these rights, contact us at: help@flylai.app or GPO@flylai.app.
Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA), such as the United States. In such cases, we ensure that:
- Appropriate safeguards are in place (e.g., Standard Contractual Clauses)
- Third parties are GDPR-compliant and provide adequate protection
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data in transit and at rest
- Role-based access control
- Secure authentication procedures
- Regular security reviews and audits
However, no system can be 100% secure, and we cannot guarantee absolute data security.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing them with any data.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top of this page and notify users as required by law.
If you have any questions or concerns about this Privacy Policy, your data, or your rights, you can contact us at:
Beam GmbH – Flyl.ai
Kollwitzstraße 64
10435 Berlin, Germany
Phone: +49 30 5490 7661
Email: help@flylai.app
Data Protection Officer: GPO@flylai.app
